We are all about personal service and always happy to hear from you! | However, if you have questions start with the Q&A below, you may find the answers you're looking for! If you need further assistance, we will be happy to help! Text messages, and phone calls may not be answered outside of business hours, but we do our best! Custom Party Supplies typically ship within 5-7 business days. | Proofs of invitations and announcements are emailed within 3 business days. Orders ship within 1-2 business days following proof approval. Shipping transit time will depend on your location and the shipping method you choose. Absolutely! Choose "Production Rush" on the personalization form of each item. For an additional fee per different item, we'll ship your order within 1-2 business days. Please note, expedited SHIPPING is NOT included in the rush fee. | Absolutely! Every order is handled by an artist and we'd be glad to accommodate special changes, colors, etc. Just put your requests on the personalization form OR the Comments box during checkout. | If your emailed proof has been sent, a 20% cancellation fee will apply. A full refund will not be issued under normal circumstances, this is to deter illegal printing of our copyrighted designs. If there are extreme circumstances we will consider that on a per order basis. | YES! Choose the appropriate shipping method...typically USPS International Priority. Some additional shipping rates and import fees may apply. | Email: info@acc123.com | Call or TEXT: 210-316-7508 |